Profile Summary
Dr D. Susana is Assistant Professor (Finance) at PSG Institute of Management, PSG College of Technology, Coimbatore . She has completed her Doctoral Research on “Investor Behavioral Biases, Financial Literacy and Volatility Index”, PSG Institute of Management. She presented over twenty five papers in International conferences and won several best paper awards. She has published over 15 papers in indexed and peer-reviewed journals. She has also organised several Research FDPs, and Research Forums, She is reviewer of Scopus indexed journals, She is also recipient of TNSCST grant. Dr. Susana has over 15 years of industry experience and 9 years of Academic and Research experience. She holds a Bachelor’s Degree with distinction in Textile Technology from PSG College of Technology and Master’s in Business Administration from Bharathiar University. She is a qualified National Level Examination (NET) candidate through the University Grants Commission (UGC), New Delhi
Subjects Handled
Experience
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HEAD -GODM
LAKSHMI MACHINE WORKS (1999-06-01 - 2014-06-30)
Publications
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AI CHATBOTS IN BANKING: EXPLORING KEY FACTORS INFLUENCING CUSTOMER SATISFACTION THROUGH THE EXTENDED E-SQUAL MODEL
INTERNATIONAL CONFERENCE ON INTELLIGENT & INNOVATIVE PRACTICES IN ENGINEERING & MANAGEMENT (IIPEM), (2025)
Book Chapters
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AI CHATBOTS IN BANKING: EXPLORING KEY FACTORS INFLUENCING CUSTOMER SATISFACTION THROUGH THE EXTENDED E-SQUAL MODEL
2024 INTERNATIONAL CONFERENCE ON INTELLIGENT & INNOVATIVE PRACTICES IN ENGINEERING & MANAGEMENT (IIPEM) - IEEE (March 04, 2025)
Books
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Patents
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Awards
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CMA – STC MANAGEMENT RESEARCHER OF THE YEAR AWARD
NATIONAL MANAGEMENT DAY 2023 , COIMBATORE MANAGEMENT ASSOCIATION - February 24, 2023
Projects
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Guided PhDs
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Events Attended
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International Conference Contemporary Research in Management
January 11, 2023 (CONFERENCE)
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Lean Six Sigma for Engineers and Managers: An Integrated Framework for Continuous Improvement
January 11, 2023 (WORKSHOP)
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International Confluence Conference on Startups and Innovation
December 13, 2023 (CONFERENCE)
Events Organized
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